Customer policies.

KNG Unlimited Detailing LLC · Customer Policies

Booking Terms

By scheduling an appointment with KNG Unlimited Detailing, the customer agrees to the following:

• All prices are starting prices and may vary based on vehicle size, condition, level of contamination, pet hair, stains, odor removal requirements, and additional services requested.
• Final pricing is determined after inspection of the vehicle and will be discussed with the customer before work begins.
• Customers must provide access to the vehicle at the scheduled appointment time.
• A payment card is required before an appointment can be confirmed, unless KNG waives that requirement. The card is not charged just for creating an account or sending a request. Any deposit or cancellation charge will be disclosed and authorized before booking confirmation.
• A required booking deposit reserves the appointment and is applied to the final balance when service is completed. If the customer cancels or does not show, the deposit is forfeited and is separate from any applicable cancellation fee.
• Customers are responsible for removing personal belongings, valuables, firearms, illegal substances, and sensitive items from the vehicle before service. KNG Unlimited Detailing is not responsible for items left inside the vehicle.
• Additional charges may apply for excessive pet hair, heavy staining, biohazards, mold, excessive dirt, sand, mud, or conditions requiring substantially more labor than originally anticipated.
• Payment is due upon completion of services unless otherwise agreed in writing.
• KNG Unlimited Detailing reserves the right to refuse or discontinue service if vehicle conditions present safety hazards, biohazards, illegal materials, or circumstances that prevent safe completion of the requested services.

By booking an appointment, the customer acknowledges and agrees to these terms.

Cancellation & Rescheduling Policy

To help us serve all customers efficiently, we ask that any appointment changes be communicated as soon as possible.

• At least 48 hours’ notice is required to cancel or reschedule without a late-cancellation fee.
• The booking deposit and the late-cancellation/no-show fee are separate. The deposit reserves the appointment and is applied toward the final balance when service is completed.
• For a chargeable late cancellation within 48 hours, the fee is 25% of the customer-approved estimate for the first incident and 50% for the second.
• A cancellation within 2 hours of the appointment or a no-show may incur a higher fee: 50% for the first incident and 75% for the second.
• A third chargeable late cancellation or no-show incurs a fee of 100% of the customer-approved estimate. KNG may decline future bookings after the third incident.
• The booking deposit is separate from a cancellation fee. A forfeited deposit does not replace an applicable cancellation fee.
• KNG Unlimited Detailing may reschedule appointments when necessary due to unforeseen circumstances, including severe weather. A KNG-initiated reschedule does not create a customer cancellation fee.
• KNG Unlimited Detailing reserves the right to refuse or discontinue service if vehicle conditions present safety hazards, biohazards, illegal materials, or circumstances that prevent safe completion of the requested services.

By booking an appointment, the customer acknowledges and agrees to this policy.

Weather Policy

As a mobile detailing service, weather conditions may affect our ability to safely and effectively perform services.

• KNG Unlimited Detailing operates in light rain and light sprinkles. Appointments will not be canceled due to minor weather conditions.
• If a customer chooses to cancel an appointment due to light rain or light sprinkles, a cancellation fee may apply, and any deposit paid may be forfeited.
• KNG Unlimited Detailing reserves the right to reschedule appointments due to severe weather, including heavy rain, lightning, flooding, high winds, extreme temperatures, or other unsafe working conditions.
• If severe weather prevents service, we will work with the customer to reschedule the appointment at the next available opening.
• Customers will be notified as soon as possible if weather conditions are expected to impact their appointment.
• If the customer has access to a suitable covered area, service may still be completed at KNG Unlimited Detailing’s discretion.

By booking an appointment, the customer acknowledges and agrees to this weather policy.

Return to request form ↗